Warranty and Returns
Here at TrailHeadz we pride ourselves on building quality gear for your backcountry adventures. Every item is hand-made by us in our home, inspected for quality during the build process and upon completion to ensure we are delivering the best possible product to our customers.
We warrant our gear to be free of defects in craftsmanship and material defects for one year from date of purchase. During that time should a defect, due to these reasons, arise please contact us to address this matter.
Due to the custom nature of our products and its intended use we cannot accept returns on used gear. If for some reason after receiving your purchase you are not satisfied with the items please contact us regarding a replacement or refund of any unused gear.
Modifications to our equipment
TrailHeadz will not honor any warranty or repair due to modification or repairs performed by the consumer or third-parties. If you need either of these done to your gear please contact us and we will be happy to assist you.
Due to the custom nature of TrailHeadz products order cancellations and refunds will be subject to a 20% fee. in order to cover the cost of website fees, shipping charges on materials. ORDERS BASED ON OUTDOORINK, OMNICOLOR PRINTS OR OTHER CUSTOM MATERIALS ARE CONSIDERED FINAL AT TIME OF SALE AND WILL NOT BE CANCELLED OR REFUNDED,
Product lead times are determined by business volume, type of item ordered, and availability of materials and are an estimate only. Some items take longer than others just based on their particular construction methods. Large items ( Hammocks, Quilts, and Tarps) typically have a longer lead time, while accessory items typically ship within 2-3 business days. Lead times are to be considered as an average build time for an item once materials are received from our suppliers. We do our best to give an accurate lead time, but please keep in mind we are a small business (just the two of us!) and sometimes life gets in the way of speedy deliveries. Should a delay occur, we will strive to keep you as up-to-date as possible of build progress.